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Latest News


Nicole has started with us from 1 February 2019 as our Practice Nurse and will be holding her clinics every friday morning and afternoon.

Nicole - Practice Nurse

Extended Access appointments


We are increasing the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire.  See

West Leicestershire CCG - latest news

Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment. Please note however, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or nurses.

Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP.

The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.

These appointments will be available at the following locations:

 Loughborough Urgent Care Centre at Loughborough Community Hospital

Coalville Community Hospital

Hinckley and Bosworth Community Hospital

If you would like to know more please speak to a member of practice staff.

Summary Care Record

If you live in Leicester, Leicestershire and Rutland you can sign up to an enhanced summary care record.

Staff in hospitals, ambulance crews, NHS 111, out-of-hours and social care services do not routinely have access to individual’s GP medical records. By consenting to an Enhanced Summary Care Record we can all help health and care staff to treat us more quickly and effectively, enabling them to make better and safer decisions.

You will already have a core Summary Care Record, but by spending a couple of minutes to complete the consent form to enhance your records you could end up saving your life.

The record can include details of illnesses and health problems, past operations and vaccinations, treatment preferences, information about the kind of support needed, and who should be contacted if more information is required.

Please encourage your family and friends to sign up too. You can download the consent form and then return the completed form to your GP practice reception. Or next time you are talking to someone at your practice why not give your consent verbally?

This information will be managed securely in line with the NHS Care Records Guarantee. The Record will only be accessed by health and care staff if consent is provided by the patient, unless they are unconscious or unable to communicate and they believe that accessing the record is in the patient’s best interest.


Both Dr. Hirani and our Practice Nurse Husaina Hirani have decided to take a well earned retirement from Charnwood Surgery.  They will both be spending more time with their family and grandchildren, Husaina will continue to do her community work and Dr. Hirani will be carrying out some GP Locum work in the Charnwood area.

Shingles Vaccination

Are you eligible for a shingles vaccination?  

Shingles can be very painful and tends to affect people more commonly as they get older. And the older you are, the worse it can be. For some, the pain caused by shingles can last for many years.

Shingles Calculator

Shingles leaflet


On 2nd March we will have the LOROS bus here on our car park for anyone (doesn't have to be a patient of ours) to come and speak to a LOROS professional.  

LOROS Hospice is a local charity and every year we care for over 2,500 people across Leicester, Leicestershire and Rutland.

LOROS deliver free, high-quality, compassionate care and support to terminally ill patients, their family and carers. We deliver care that is special and unique to each individual. 

The bus will be here from 10 a.m. to 3 p.m.  Please pass the message to anyone that will benefit from talking to a LOROS professional.  Thank you.

LOROS bus 2nd March 2018

Sexual Health Testing Kits 

Online Self Testing Kits
A free online testing kit to test for Chlamydia, Gonorrhoea, HIV and Syphilis is now available for those over 25 via our website. If aged 24 and under there is a kit to order online to test for Chlamydia.  Kits are sent in a discreet, small ‘postbox’ sized box with everything you need to complete and return the kit to us. To recommend this service to someone please direct them to this link:

Referred by the GP to see a specialist.

The following leaflet describes what you can expect to happen when your GP refers you to see a specialist or consultant, at a hospital or a community health centre.

Click on link below for more information.  

What happens when you are referred by your GP to see a specialist?

Appointments wasted

In October 2017 96% of patients attended their appointment for the GP or Nurse.

21 patients did not attend their appointment which results in a total of 4 hours of clinical time that was wasted.  It is easy to cancel or re-arrange 01162375089 or register to use online services to make and cancel appointments and/or repeat medication.

Chart showing number of clinical hours wasted 2017-18

After talking to patients about over the counter medicines for minor conditions and understanding their experiences , the West Leicestershire Clinical Commissioning Group is asking GPs  to no longer prescribe medicines on prescription for the short term treatment of minor ailments, low dose vitamin D supplements for prevention of deficiency and some specialised infant formulas. Patients will be asked to purchase them over the counter instead at the local pharmacy. 
Community Pharmacists are best placed to help and advise people about suitable treatment for minor conditions.  They are a great source of information, advice and guidance and you can buy your medicines cheaply and easily for minor conditions.  The pharmacist will check the medicine is appropriate for you and your health problem. They will ask questions to ensure there is no reason why you should not use the medicine.
However if you are worried or your symptoms get worse or persist you can still make an appointment to see your GP. By visiting your pharmacy you will help to free up valuable GP and nurse time, which can be used to deal with more complex or serious health needs.
Have you questions and queries answered Click here
or visit NHS Choices
Help West Leicestershire CCG understand the effect of potential changes to the prescribing of medicines

 West Leicestershire CCG, the organisation which plans and pays for health services on behalf of residents in West Leicestershire, is currently undertaking a review of medicines and supplements which are available to buy cheaply over the counter and are currently also available on prescription.

 As part of this, the CCG want to understand how people would be affected if they had to buy certain products directly from supermarkets or pharmacies, instead of requesting a prescription for them. This means we can make the best use of NHS resources and ensure we are spending our money wisely. The products and medicines currently under consideration include those also available over the counter to treat minor ailments, vitamin D supplements and some types of infant formula.

 You can find the survey regarding medicines for minor ailments also available over the counter and vitamin D here –

The survey regarding infant formula can be found here -

You can find our further information about the surveys here -  

 All surveys close on 4 August 2017.

CQC Inspection

On 26th April 2017 we had an inspection by the Care Quality Commission (CQC). We have received confirmation that the CQC have awarded us with a rating of 'GOOD' for all areas. We would like to say thank you to all staff members, patients and members of our Patient Participation Group for your support and contribution to our achievement. You can read the full report on the link below.

Dementia Friends Training Session

We are working towards a dementia friendly community with the Charnwood Dementia Action Alliance and our first action was to raise staff awareness of dementia and how it can affect patients. 

The Charnwood Dementia Action Alliance is a group of organisations and individuals who have decided to work together wot make the borough of Charnwood a better place to live for people with dementia and their carers.

Charnwood Dementia Action Alliance

Yesterday (31 May)  we had our dementia awareness training with Kathy a Dementia Champion, here at Charnwood Surgery in Mountsorrel. We found this session to be very informative with a better understanding of a patient who has dementia and will improve our communication and actions with patients and their carers.  Dr. Darji, Dr. Hirani, Kerry Ryan, Emma Jarram, Asma Bibi, and Julia Henson are each a dementia friend.

 Now that we have achieved this action it will help us towards achieving a dementia friendly community.


***** MenACWY Vaccination *****

From April 2017, all those aged 17 and 18 years old (born between 1/9/1998-31/8/1999), most of whom will be leaving school in summer 2017, became eligible for MenACWY vaccination and will be receiving a letter from us inviting you to attend for this vaccination.

NHS Choices - MenACWY Vaccination

Coughs, Colds, Earache & Sore Throat

If you have a child who is ill with any of these symptoms read this booklet for advice and if in any doubt contact the GP.

when should I worry - booklet

CQC Inspection 

On Wednesday 26th April we will be inspected by the Care Quality Commission (CQC). The inspectors will assess the quality of care based on the information provided and by carrying out interviews with a wide range of staff, PPG members and patients. They will also read the comments cards completed by our patients. If you wish to complete a 'comment card' you will find them in our waiting room and a sealed box to post them into. More information about the inspection can be found on this link

CQC - GP surgery inspection

Dementia Friendly Surgery

We are now members of the National Dementia  Action Alliance Group and also the Charnwood Dementia Action Alliance Group. Our aim in to become a dementia friendly GP surgery and on the link below you can access our action plan that shows how we are going to achieve this.  We will be updating the action plan regularly so keep you eye on the website below.

Charnwood Dementia Action Alliance

National Dementia Action Alliance

Paracetamol changes and self care

Following careful consideration by West Leicestershire Clinical Commissioning Group (CCG) of the responses to their recent survey, it has been decided that patients in Leicestershire and Rutland who use large quantities of paracetamol (for example for management of chronic pain conditions), will continue to receive paracetamol on prescription. However, patients should purchase paracetamol for use in the short term for self-limiting illnesses.

The CCG have produced a short video with help and advice for self-limiting minor conditions.  Paracetamol and self care

New Stop Smoking Service in Leicestershire

Quit Ready Leicestershire offers free and confidential text, phone and web chat advice and, for more details, visit or call 0345 646 66 66.

Advisors from Quit Ready Leicestershire will be in touch - via telephone, text message, web chat or email - to offer support on a weekly basis during the 12-week programme to ensure people have the best possible chance of staying smoke-free. The service runs from Mondays to Fridays (9am to 7pm) and on Saturdays (10am-2pm).

People can self-refer by using the contact details above or alternatively contact reception.

Changes to paracetamol and gluten free prescribing

Over 800 people in Leicester, Leicestershire and Rutland have had their say on the availability of paracetamol and gluten-free foods on prescription in a survey undertaken by the Clinical Commissioning Groups (CCGs) in the area, in conjunction with Healthwatch Leicestershire.

Following careful consideration of the survey responses, it has been decided that patients in Leicestershire and Rutland who use large quantities of paracetamol (for example for management of chronic pain conditions), will continue to receive paracetamol on prescription. However, patients should purchase paracetamol for use in the short term for self-limiting illnesses.

The CCGs also sought to understand the nature of any impact on people, if changes were introduced to gluten-free prescriptions. Of the people who are currently in receipt of gluten-free foods on prescription, 60% said that they would be affected a lot if gluten-free foods were no longer made available to them on prescription, 15% would be affected a little and 25% did say they wouldn’t be affected.

As a result of the survey, from 1 December, the CCGs will be making changes to the prescribing of gluten free products across Leicestershire and Rutland.

Full article by West Leicestershire CCG

There is more information and leaflets click onto the links below.

 Statement from West Leicestershire CCG

Changes to paracetamol products on prescription

Changes in paracetamol prescribing - FAQs

Changes to gluten free products on prescription

Changes in gluten free products prescribing - FAQs


Minor Injuries Services

It is not always necessary to attend the Urgent Care Centre for the A&E at Leicester Royal Infirmary, as we provide a minor injury service to our patients.  This is for patients for can self-present at the surgery for the following type of injuries and circumstances, for example

  • Cuts and bruises
  • Foreign bodies
  • Lacerations which can be closed using simple techniques like steri-stripping, glueing, suturing
  • Sprains or minor trauma to hands, limbs or feet.
  • Superficial eye injury

Shingles Vaccination

The shingles vaccine is available from your GP.  If you are aged 70-73 or 78-79 and you date of birth falls within the following dates below, you could be eligible for the shingles vaccination.  Contact reception for more details.

2  September 1942 - 1 September 1946 (aged 70-73 years old)

2 September 1936 - 1 September 1938 (aged 78-79 years old) - only eligible up to and including the day

before your 80th birthday.

Use the calculator in the link below to check if you are eligible for the shingles vaccination. If you are eligible please contact reception to make an appointment.…/…/9855_Shingles_2016_interactive_02.pdf

The shingles vaccine is the best way to protect against this debilitating illness and significantly reduces the incidence of post herpetic neuralgia – persistent nerve pain that can occur at the site of a previous attack of shingles.

We strongly recommend getting vaccinated to prevent this painful condition. You only need to be vaccinated once and it’s important that you get it while you’re the right age.

 Health for Teens

The Health for Teens website, created by Leicestershire Partnership Trust (LPT),  has been shortlisted for a national healthcare communications and marketing award.   The website includes a lively, accessible short film for young people about mental health resilience. There are also opportunities for users to access quality information and materials about mental health problems that affect children and young people.   You can also keep an on-line “mood diary” which can help them understand how their mood can change. You can share this with your GP/clinician.


Please have a look at the website and film by following the link.

 Repeat Prescriptions

Unfortunately, for reasons of medical safety we cannot accept a request for medications by telephone OR via e-mail. Please either order your repeat prescription online, by returning the counterfoil in person or by post, or by request of your pharmacist.  If by post please ensure that you enclose a stamped addressed envelope.

 Meningitis B Vaccination

The Men B vacine is a routine childhood vaccination that is offered on the NHS to all babies born on or after 1 May 2015.  More information can be found in our Latest News section.

The Men B vaccine is recommended for babies aged 2 months, followed by a second dose at 4 months, and a booster at 12 months.  For more information please click onto the link below.NHS Choics - Men B Vaccination

National GP Survey

Latest results of the national GP Survey have now been published.  We have excellent results and would like to thank all our patients who completed this national survey.  The results showed that 100% of patients found it easy to get through to this surgery by phone, 98% of patients found the receptionists at this surgery to be helpful and 97% of patients were able to get an appointment to see or speak to someone the last time they tried. We continually monitor the service we provide and make improvements where it is shown to be needed.  For more detailed breakdown of our results please click onto the link below.National GP Survey Results for Charnwood Surgery


Sharing your GP medical record with other healthcare professionals involved in your care  (Medical Interoperability Gateway (MIG))

Whilst the ‘Summary Care Record’ (SCR) system makes a very small portion of your medical record available across the whole NHS (and can be viewed by a range of staff in an emergency), the MIG shares a much fuller view of your records but only with local NHS providers – and only when you give explicit consent to a doctor or nurse at the point of care. This local scheme is administered by our local I.T. Service Commissioners who have produced a Poster (MIG) and Factsheet (MIG) to inform you of these processes. If you should like to opt-out of the MIG entirely please let us know and we will add a code to your notes that will prevent any data uploads.

What will this mean for the Patient?

  •  Patient Empowerment – patients have a greater say in who has access to their information
  • Greater patient safety – key clinical data available to clinicians treating the patient outside of the GP practice
  • Increased clinical data available within urgent care settings, community care settings, acute and mental health services
  • Anticipated reduction in the number of repeat tests and clinician time taken to contact GP practices for information
  • Reduced risk of clinical errors and improvements in quality of patient care
  • Reduction in the time taken for dispensing

Two New Services

We are now providing a Minor surgery Service. This means that we can now undertake procedures such as joint injections, removal of cysts and skin lesions and many other procedures. All minor surgery procedures are carried out at our premises in Mountsorrel.

We have made improvements to our Contraceptive Services. We can now provide the fitting and removal of implants and IUD/IUS.

 Chlamydia Screening

A free, confidential Chlamydia testing service for 15 - 24 year olds in Leicester, Leicestershire and Rutland.

Chlamydia is the most common sexually transmitted infection in young people. Without a test you probably wouldn’t know if you had it - there are usually no visible symptoms. It’s easy to treat but left untreated it can cause long term problems.

To get tested visit:
1.Local doctor’s surgeries
2.Contraceptive or GUM Services
4.Any local outreach events
5.Free home testing kits are available at

It’s easy to treat, with tablets. But left untreated it can cause long-term problems. Watch this short film for more information.
Yesterday (31 May)  we had our dementia awareness training with Kathy a Dementia Champion, here at Charnwood Surgery in Mountsorrel. We found this session to be very informative with a better understanding of a patient who has dementia and will improve our communication and actions with patients and their carers.  Dr. Darji, Dr. Hirani, Kerry Ryan, Emma Jarram, Asma Bibi, and Julia Henson are each a dementia friend.




Friends and  Family Test

NHS England wants to ensure that you have the best possible experience of care and to enable us to monitor this we are gathering your feedback about your experience.  The results will be shared with our Patient Participation Group (PPG) and enable us to make improvements to our services.

For more information please click onto the page at the right hand side.



Local sexual health services are now provided by Staffordshire and Stoke on Trent Partnership NHS Trust.

PLEASE NOTE: The Genito-Urinary Medicine (sexual health) service is no longer available from the Leicester Royal Infirmary or Loughborough Hospital.

Information and clinics to meet all of your sexual health needs, with appointments at a time convenient to you are now available from clinics at St Peter’s Health Centre, Leicester and Loughborough Health Centres, and Pinfold Gate, Loughborough. There will also be a number of other sites where you can access services.

For more information about where you can access services from please call free phone 0800 318 908 or visit:

HIV services will remain unchanged and appointments will still be available at Leicester’s Hospitals.



A new directory of support groups is now available.  Click onto the 'Carers Direct' tab on the left hand menu for more information.

 SMS Text Messaging Service

We are now offering a text messaging facility.  If you would like to sign up for this service please sign the consent form and return to the surgery.  Details can be found on the Left hand side menu.


Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
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