This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

Online Services

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • book or cancel appointments online
  • renew or order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at

How to sign-up

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up

Repeat PrescriptionsManage your Repeat Prescriptions
Patient SurveyTake our patient survey
Cancel AppointmentsCancel any existing appointments
AppointmentsManage and book appointments
Change Contact DetailsChange your Contact Details
Your Clinical RecordUpdate your Clinical Record
Summary Care RecordAccess your Summary Care Record


Welcome to Charnwood Surgery

We are a small suburban surgery based in the village of Mountsorrel.  With 2 GPs, 1 practice nurse, a healthcare assistant and an admin team. We work together as a healthcare team and are committed to ensuring that our patients receive a friendly, caring and accessible family health service

We have a diverse patient population each with different healthcare needs, and we aim to provide a service that works for each of you. The main focus of our healthcare team is ensuring the good health and wellbeing of our patients and wherever possible to provide the right individualised care and treatment to maintain a good quality of life.



To improve the health, well-being and lives of our patients by providing high quality care in a traditional family GP practice.


Please see our 'Latest News' section for more information


Due to an increase in the number of wasted appointments through patient’s failing to attend without informing the surgery it has become necessary to implement the following policy:

If you repeatedly fail to attend appointments you may be removed from this practice list and will have to find an alternative doctor.
If you cannot attend your appointments for any reason please let us know as soon as possible, we can then offer the appointment to someone else.
Call our reception team on 01162375089 or go to your online account to cancel your appointment.
Thank you for your co-operation


We have a flu clinic available for patients aged 65 years and over on Thursday 17th October 12-1 p.m.
We have had a delay with delivery of our vaccinations for patients 18-64 years old due to packaging problems. We are planning a clinic for early November. Further information next week.
Contact our reception team 01162375089 to check that you are eligible and book your appointment for a flu vaccination.
Eligibility is for adults aged 18 to 64 who are either pregnant, or at increased risk from flu because of a long-term health condition
if you'll be aged 65 or over, or a carer.
Call reception 01162375089 and book your flu vaccination.

There will also be opportunistic flu vaccinations available when attending a routine appointment with the GP or Nurse (dependant on stock deliveries).

***** Patients who do not cancel appointments *****

We would like to say thank you to the 94% of patients who kept their appointment.

In April 2019 there were 33 patients who did not attend or cancel their GP, nurse or HCA appointment.  this was a total of 6.5 hours of clinical time that was wasted.

Its easy to cancel or re-arrange your appointment call 01162375089 or register to use online services to make and cancel appointments and/or order repeat medication.

***** Try the new NHS APP *****

If you're a patient at our practice you can now use the new NHS APP, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use Charnwood Surgery GP online service you can continue to use it.  You can use the NHS App as well.

For more information go to

Use the NHS App to:

  • check your symptoms
  • find out what to do when you need help urgently
  • book and manage appointments at your GP surgery
  • order repeat prescriptions
  • securely view your GP medical record
  • register to be an organ donor
  • choose how the NHS uses your data


Ordering repeat prescriptions - West Leicestershire CCG

     The way repeat prescriptions are ordered is changing From 30 June 

  2019.  Please see our news section for more details.  Leaflets will be available shortly from reception and your pharmacy.

 ***** TEST RESULTS *****


*****Extended Access appointments*****

 We are increasing the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire.  See

West Leicestershire CCG - latest news

Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment. Please note however, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or nurses.

Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP.

The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.

These appointments will be available at the following locations:

 Loughborough Urgent Care Centre at Loughborough Community Hospital

Coalville Community Hospital

Hinckley and Bosworth Community Hospital

If you would like to know more please speak to a member of practice staff.

*****Telephone Lines*****

There is still an ongoing fault with our telephone lines and we are doing everything possible to get the fault corrected.  

We wish to apologise for any inconvenience this may cause but ask that you please be patient for a short while further.  In the meantime you could always use our online facilities to either book an appointment, request a repeat prescription or view your summary record.  If you have not already requested your login details and wish to use our online services then please contact reception for more information or find further information on our website (right hand side).

***** Minor Injuries Service *****

We provide a minor injury service here at the surgery for injuries that are not life threatening, for example abrasions, bruises, sprains or minor trauma to hands, limbs or feet.  Please see our 'latest news' section of right hand side for more information.

banner DementiaFriendly

Dementia Action Alliance

(Site updated 25/11/2019)

Contact Details

Charnwood Surgery

Contact Telephone

0116 2375089
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website